Frequently Asked Questions
Where are we located?
We are located at Opalia Plaza, Shop R21, 201 Exford Road, Weir Views (Melton South), VIC 3338.
Is there parking?
What are your opening hours?
|Monday:||8am – 7.30pm|
|Tuesday:||8am – 6pm|
|Wednesday:||8am – 6pm|
|Thursday:||8am – 7.30pm|
|Friday:||8am – 6pm|
|Saturday:||8am – 1pm|
|Sunday & Public Holidays:||Closed|
What happens if I can’t make my appointment?
Does Weir Views Family Dental accept my health fund?
How can I pay?
What if I have had an accident to my teeth?
If you have had an accident to your teeth, it is recommended that you have your teeth professionally examined, even if you can’t see any physical damage. We can test your teeth and check how they are responding and take x-rays where necessary. This gives us a baseline measurement to compare with if anything changes in the future.
If you have had an accident to your teeth, some things to look out for are:
- Any change in position (have they been knocked out of place?)
- Are they loose or mobile?
- Is there pain?
- Is there any swelling? Is there a ‘pimple’ on the gum near the base of the root of the tooth?
- Has the tooth changed colour or darkened in colour?
If it is a child, monitor if they are eating, sleeping and playing as per usual. Check if they are avoiding those teeth ie not eating, not taking a bottle, etc. and also monitor overall symptoms like fevers, etc.
At Weir Views Family Dental, we take infection control very seriously and it is an important aspect of our practice. Our team undergoes regular training to stay on top of our stringent protocols to ensure we continuously comply with Australian Standards.
Standard precautions of infection control at our practice include:
1. Hand hygiene: Since hands are the most common mode of disease transmission, all staff clean their hands before and after every patient.
2. Personal protective equipment: All staff are always equipped with gloves, masks, gowns and protective eyewear where necessary. This is to protect the skin and mucous membranes from exposure to infectious or potentially infectious materials.
3. Environmental surfaces: All contaminated areas are cleaned and disinfected after every patient’s treatment
4. Patient care equipment: This includes reprocessing of instruments that must comply with Australian and New Zealand Standards AS/NZS 4815 “All steps necessary to make a contaminated reusable device ready for its intended use”. Each reusable instrument in the practice is cleaned, inspected, sterilised using steam sterilisers (autoclave) and stored in a clean, dry place. This process is monitored and tracked regularly. Disposable single use items are disposed of after every use.
When you visit Weir Views Family Dental, you are welcome to have a tour of our sterilisation area so you can feel comfortable knowing that we have taken every measure possible to ensure the safety of our staff and patients.
The safety of our patients, their families and our staff are our highest priority.
For this reason, we ask our patients to call us on (03) 9131 9000 and reschedule their appointment if they have any of the following symptoms:
- Shortness of breath
- Sore throat
On our part, we have introduced additional measures to help protect you, our staff and community by:
- Additional cleaning of frequently touched surfaces such as door handles, waiting areas, reception desk, EFTPOS machine and pens.
- Organised seating in reception area to facilitate social distancing.
- Removal of magazines, toys and unnecessary items from reception area.
- Antimicrobial hand sanitizer is encouraged for each patient to use upon arrival.
- Temperature will be taken with a touch free thermometer for each patient.
- Pre-clinical mouth wash to reduce aerosol contamination.
- Pre-appointment screening of all patients to ensure any signs of illness or feeling unwell is reported before entering the practice.
Also, please be aware that as per the Victorian Government, wearing a face mask is still required indoors at dental practices and you will be required to check-in via our QR code upon arrival.
We thank you for your understanding and patience.
How often should I see a dentist?
Regular dental visits not only allow us to closely monitor your teeth and gums, it can also prevent a range of dental and oral health problems that can result from many factors, including poor oral hygiene.
When should my child start seeing a dentist?
It is important to ensure that your child’s dental developments are monitored, and it is also helpful for parents to make sure that they are on the right track in regards to oral care at home and diet.
At Weir Views Family Dental, we go above and beyond to make your child feel comfortable and right at home. Every member of our team is fun, friendly and attentive to make your child’s visit as pleasant as possible. We believe creating a positive environment at an early age will ensure your child builds a long-lasting trust with us that will keep them coming back!
Should I see a dentist when I’m pregnant?
Several changes that occur during pregnancy like morning sickness, elevated hormones and unhealthy cravings can have an impact on your teeth and gums.
Pregnancy gingivitis is one of the most common side effects and affects anywhere between 50-70% of pregnant women. It is characterized by red, swollen gums that bleed very easily and there has been recent studies linking gum disease to pre-term birth and low birth weight.
So it’s important during this time to maintain dental check-ups and cleans to ensure that dental infections don’t get missed and lead to bigger problems down the road.
Why do I need dental x-rays and are they safe?
The most common dental x-rays are bitewings and they are used as part of a dental check-up. Bitewings help us detect decay between your teeth, changes in jaw bones due to gum disease and any changes to existing fillings.
An orthopantomogram (OPG) is another type of x-ray that you may encounter at your dental visit. An OPG provides a full view of your mouth including your jaw, teeth and sinuses. It allows the dentist to detect conditions such as cysts and infections. It can be used to assess the stages of tooth development in children and determine severity of gum disease.
How often x-rays need to be taken depends on your medical and dental history and current condition. At Weir Views Family Dental, we will only recommend x-rays if we feel they are necessary to achieve the best overall health outcome. It’s the same thing we would want for our own families.